Eden Veterinary — Terms of Service
Eden Veterinary — Terms of Service (Euthanasia & End-of-Life Care) · Last updated July 2026
1. SEDATION & ANESTHESIA AUTHORIZATION
The veterinarian may administer pre-euthanasia sedation and/or anesthesia using tiletaminezolazepam (Telazol) or an analogous drug, with or without acepromazine, via subcutaneous, intramuscular, intravenous, or other routes as clinically indicated — along with other sedatives, anesthetics, and supportive medications based on your pet's condition, temperament, and comfort. Sedation may rarely cause loss of balance, loss of airway reflexes, or paradoxical reactions. An IV catheter may be placed at the doctor's discretion.
2. WHAT MAY HAPPEN DURING EUTHANASIA (NORMAL EVENTS)
The following are normal physiological responses; they do not indicate distress and do not always occur: occasional gasps or agonal breaths · muscle twitching or tremors · vocalization · urination or defecation · eyes remaining open. We share these so you can feel prepared, not alarmed.
3. IRREVERSIBILITY
Once the euthanasia portion of the procedure has begun it is irreversible. After sedation, reversal may not be possible, and completing euthanasia may be medically necessary to prevent distress or suffering.
4. AFTERCARE & REMAINS HANDLING
If you elect to manage aftercare yourself, you accept sole responsibility for compliance with local and state law regarding storage, transport, burial, or disposition, and you acknowledge that remains of pets euthanized with barbiturates (e.g., pentobarbital) pose a serious hazard to wildlife and other
animals. Please note that in Los Angeles County it is not legal to bury a pet's remains outside of a cemetery.
5. LIABILITY RELEASE
You release and hold harmless Eden Veterinary and its representatives from liability related to the euthanasia procedure and aftercare, acknowledging that rare complications may occur and that you may request additional information at any time before the procedure begins.
6. ELECTRONIC RECORDS & SIGNATURE
You agree to conduct this transaction electronically and to receive records electronically. You may request a paper copy at no charge and may withdraw electronic consent at any time.
7. COMMUNICATIONS
By providing your phone number and email you consent to receive communications from Eden Veterinary about your pet's care, scheduling, invoices, records, and follow-up. Reply STOP to opt out of texts at any time.
8. CANCELLATION AND RESCHEDULING
We know that choosing a time to say goodbye is one of the hardest parts, and that hearts change. You can cancel or reschedule your appointment any time up to 3 hours before, at no charge — as many times as you need.
Within 3 hours of your appointment, a $200 fee applies, since the doctor has already prepared and planned travel for your visit. This is the same whether you cancel or reschedule, if you move the appointment, we simply carry the $200 over as a credit toward your new time.
Within 30 minutes of your appointment, or once the doctor has arrived, the fee is $375 — and here you have a choice: if you're simply not ready, the doctor is already with you, and that fee can become an unhurried end-of-life exam and conversation about your pet's comfort, options, and timing. Or, if you prefer, you can simply cancel. Either way, anything you've paid beyond $375 is refunded or applied to a future appointment — your choice.
If we can't reach you when the doctor arrives
If the doctor arrives and we're unable to reach you after 20 minutes of trying, the visit is treated as the $375 cancellation. We’ll hold off on processing the remaining refund for 7 days in case you want to apply it to a future appointment.
If your pet can't be safely handled
Sometimes a pet is too frightened or in too much pain to be handled safely, even with the doctor's help. When that happens, the visit becomes a $375 exam-and-sedation visit: the doctor assesses your pet's comfort and makes a medication plan with pre-visit sedation medication that she either leaves with you or gives a prescription for so the next visit can be calm and gentle. We'll return within 7 days with no additional travel fee.
If your pet passes on their own before the doctor arrives
Please call us. We will still come, and we will still take care of everything: your pet will be gently brought to our aftercare facility and your aftercare selection carried out exactly as planned. You’ll receive a partial refund for the euthanasia portion of your appointment.
If we ever need to reschedule
If we have to cancel or move your appointment — a doctor emergency, unsafe weather — there is never a fee. You'll go to the front of the line for rebooking, and we'll add a small courtesy credit for the disruption to an already tender day.
Questions about any of these terms? Call us at (424) 272-0345 — we're happy to walk through anything.
Eden Veterinary
For heartfelt goodbyes. Eden is home. Home is love. Love is medicine.
(424) 272-0345 • [email protected]
Open 9AM - 4PM (24hrs availability)
1653 7th St #901 Santa Monica, CA 90401
(Mailing Address)
Emergency Note
For urgent medical emergencies requiring immediate intervention like trouble breathing, collapse, uncontrolled bleeding, seizures, severe pain, or anything that feels urgent, please go directly to a local 24/7 emergency hospital. If you're not near Los Angeles, search "24/7 emergency vet near me" or call the closest hospital for help locating the nearest emergency facility.
Below are some options for emergency hospitals. We recommend finding your nearest local emergency hospital.
Veterinary Emergency Group (VEG) - 2700 Wilshire Blvd, Santa Monica, CA 90403 - (424)-538-4535
VCA West Los Angeles Animal Hospital - 1900 S. Sepulveda Blvd, Los Angeles, CA, 90025 - (310)-473-2951
Metropolitan Animal Specialty Hospital (MASH) - 6565 Santa Monica Blvd, Los Angeles, CA 90038 - (855)-350-738