Last Updated: April 7, 2026

1. Scope and Consent

By using our website or providing your information through our forms, you accept this Privacy Policy and consent to our collection, use, and disclosure of your Personal Data as described here.

By submitting your phone number through our forms, you expressly consent to receive SMS communications from Eden Veterinary, including appointment reminders, updates, and service-related notifications.

2. Information We Collect

We collect information you provide directly to us, including:

Identifiers: Name, phone number, email, and physical address/zip code.

Pet Details: Name, breed, and medical history.

Financial Data: Payment information is processed via secure third-party partners (Stax Payment). We do not store your full credit card numbers.

Distance Data: We use your zip code to calculate travel fees from our Santa Monica base (90401).

3. Cookies and Tracking

We use cookies to ensure our appointment forms and distance calculators work correctly. You can disable cookies in your browser, but it may prevent you from completing your booking.

4. How We Use Your Information

We use your data to:

Schedule and provide mobile veterinary care

Process payments and issue receipts

Communicate appointment updates via SMS or email

Maintain veterinary medical records as required by California law

5. SMS Communication & Opt-In

By providing your phone number and opting in through our forms, you agree to receive SMS messages from Eden Veterinary.

These messages may include:

Appointment confirmations and reminders

Service updates

Follow-up care instructions

Message frequency may vary.
Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly.

6. Sharing of Information

We do not sell your personal data.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Data Security Practices

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

These measures include:

Secure data storage systems

Restricted access to personal data

Use of trusted third-party payment processors

Regular monitoring of our systems for vulnerabilities

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

Request access to the data we collect

Request deletion (subject to medical record retention laws)

Opt out of marketing communications

9. Contact Us

For privacy-related questions, please contact us at:

Eden Veterinary

1653 7th St. #901, Santa Monica, CA 90401
Email: [email protected]
Phone: (424) 272-0345